Support Policy Page

Starting from May 1, 2025, the "Freight Invoice for Collection and Payment on Behalf of Others" will be issued together with the handling fee invoice.

The payment for the goods sold by the mall on behalf of the sellers will be deducted from the "shipping fee" and "handling fee", and a unified invoice will be issued at the same time.

The invoice information issued for shopping in the mall will be notified through the following methods:

1.E-mail notification: The system will send the electronic invoice to the E-mail you have bound. The attached file of the email needs to be opened in the Internet Explorer browser.

2.APP/ Webpage notifications.

3. Please enter [Invoice Number], [Member Number], [Account Verification Code] and [Invoice Month] to make the inquiry.

4. You can enter the [Invoice Number] and [Invoice Date] on the Ministry of Finance platform to check 48 hours after receiving the issuance notice. (Note: Please be sure to fill in the E-mail information to receive the invoice issuance notice smoothly.)

If the seller needs to issue a three-part (company or enterprise) invoice, please go to the customs and trade website link to find the invoice and click "Reprint Unified Number". A new electronic invoice notification will be sent within 1 to 3 working days.

Invoices are issued every two months. The application for changes to the previous invoice is closed on the 5th of each odd-numbered month. For example, for March and April, the unified invoice number can be reprinted or cancelled until May 5th. The invoices for May and June will be open for supplementary printing of the unified number or cancellation of the unified number until July 5th.

If the seller has any issues regarding invoice reconciliation for collection and transfer, they can directly contact the accounting department's contact .